India’s consumer protection framework was built on a straightforward premise: the individual buyer, whether purchasing a flat from a developer or a train ticket from a booking platform, is structurally weaker than the entity on the other side of the transaction. The law must compensate for that asymmetry. The Consumer Protection Act, 1986 tried to… Continue reading The Consumer Protection Act, 2019: Six Rights, One Authority, and the Questions Courts Are Still Answering